There are no exchanges or returns for all sale items. There are NO RETURNS unless your item was received damaged.
***WE DO NOT ACCEPT RETURNS***
U.S. Customers
Notice of exchanges must be done within five days of customer receiving merchandise. Once shipped, we do not accept returns.
If you want to exchange your previously purchased item that was damaged when you received it, we will gladly exchange the product for something else on our website that is of equal or greater value. Please let us know immediately of any damages to the product.
If you are wanting to exchange your purchased item, your new selection must be equal or greater value of your original purchase. We are only able to offer what is available on the website once we process your exchange. WE DO NOT HONOR REFUNDS FOR EXCHANGES.
You are responsible for purchasing a label to ship the items back to us and also purchasing a label to ship your new item back to you. When sending back your exchange a return label must be inside of the package for a valid exchange.
We require a tracking number on merchandise that is sent back to us and these items must be returned in the same condition that they were received.
We require that all exchanges are sent within five days. If this is done later than the five-day window, we will not honor the exchange.
Once received, it may take up to 4 business weeks to process your exchange.
Thank you for your patience and understanding.
PayPal Customers
We understand that our policies may not coincide with PayPal’s policies, however, we do ask that our policies are taken note of BEFORE a purchase is made and respected.
Our customer service team strives for customer satisfaction and all issues are resolved to our best efforts. Please email us at shopcloudyblue@hotmail.com
International Customers
In order to exchange, you must pay for shipping back to us and back to you. Shipping costs are $21+.
Canceled Orders
If you would like to cancel an order, please note that there is a restocking fee of $10. We will take this from your canceled order original payment.
