{"id":200,"date":"2017-06-18T15:28:37","date_gmt":"2017-06-18T15:28:37","guid":{"rendered":"https:\/\/jurus.net\/meglehigh\/?page_id=200"},"modified":"2019-06-03T08:13:55","modified_gmt":"2019-06-03T08:13:55","slug":"team-effectiveness","status":"publish","type":"page","link":"https:\/\/jurus.net\/meglehigh\/services\/team-effectiveness\/","title":{"rendered":"TEAM EFFECTIVENESS"},"content":{"rendered":"

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TEAM EFFECTIVENESS<\/h2>\n

INDIVIDUAL & TEAM ASSESSMENTS
SKILL DEVELOPMENT<\/p>\n

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What I Learned at my First Job Still Guides Me Today<\/strong><\/em><\/p>\n

<\/em><\/h3>\n

At one of my first jobs as a reservations agent at Northwest Airlines, I soon became<\/span> unsettled by not contributing to a better work environment. Like my co-workers, I viewed my job as an \u201cindividual contributor\u201d instead of being part of a team. I saw opportunities for improvement to work together. In alignment with leadership, we created skills training for my coworkers to achieve better results through collaboration. It was my first \u201cgrassroots leadership\u201d moment. The lessons of what we learned together back then have influenced my career path, and frame my approach to helping your teams succeed today.<\/em><\/p>\n

<\/strong><\/h3>\n

<\/strong><\/h3>\n

\u201cWhat Can Improving the Shelf Life of Lobsters Tell Us About Strengthening a Culture?\u201d<\/strong><\/em><\/p>\n

<\/strong><\/p>\n

There is an old saying in Maine, \u201cwho was the first guy who had the guts to eat a lobster?\u201d<\/p>\n

To me it illustrates the difficulty of guiding teams and organizations through process change.<\/p>\n

In fact, when a large retailer noticed that lobsters were negatively impacted during shipment and receipt, my team was engaged to help find a solution.<\/p>\n

Our \u201croot cause\u201d analysis identified one of the reasons; failing to properly \u201cpurge\u201d new lobsters by removing waste products from the tank.<\/p>\n

In retail, time is money. Getting fresh lobsters quickly into the tank and ready for sale was a priority. \u201cPurging\u201d meant extra time to place the new lobsters in a different tank before the sale display tank.<\/p>\n

Despite the new purging procedure we put in place, nobody wanted to \u201cbe the first\u201d to try the new process when \u201cthat\u2019s the way we\u2019ve always done it.\u201d<\/p>\n

More than a training issue was at stake here. We had to explain the \u201cwhy?\u201d We had to help support the employees to be able to make the change while enhancing the life of the lobster.<\/p>\n

We discovered that the employees did not have visibility to the big picture data. Metrics showed that improving lobster care resulted in better sales and customer satisfaction.<\/p>\n

By using tools that helped us match employee learning styles, we supported the \u201cearly adopters\u201d in changing the process. We created systems to get everyone else onboard to protect the sustainability of the process. The result? Multi-million dollar savings and improved customer satisfaction.<\/p>\n

\n

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PERFORMANCE SOLUTIONS<\/p>\n

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\"\"
<\/strong><\/a>LEADERSHIP &
DEVELOPMENT TRAINING<\/p>\n

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\"\"
<\/strong><\/a>ORGANIZATIONAL
EFFECTIVENESS<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ background_color=”#203e5f” inner_shadow=”on” custom_padding=”25px||25px|” _builder_version=”3.0.49″ inner_width=”auto” inner_max_width=”none” prev_background_color=”#ffffff”][et_pb_row custom_padding=”0px||0px|” custom_margin=”0px|||” _builder_version=”3.0.49″ width=”80%” max_width=”1080px”][et_pb_column type=”4_4″][et_pb_blurb _builder_version=”3.0.49″ image_max_width=”none”]<\/p>\n

HOW CAN WE ASSIST YOU?<\/strong><\/span><\/h3>\n

REACH OUT TODAY!<\/span><\/h3>\n

734.846.8320<\/span><\/p>\n

meg@meglehigh.com<\/span><\/h4>\n

[\/et_pb_blurb][et_pb_image src=”https:\/\/jurus.net\/meglehigh\/wp-content\/uploads\/linkedin_icon.png” url=”https:\/\/www.linkedin.com\/in\/megburtch” url_new_window=”on” align=”center” _builder_version=”3.23.3″ custom_margin=”|||” animation_style=”slide” animation_duration=”500ms” animation_intensity_slide=”10%” animation_direction=”left” align_last_edited=”on|desktop” align_tablet=”center” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” z_index_tablet=”500″]<\/p>\n

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[vc_row][vc_column][vc_column_text] TEAM EFFECTIVENESS INDIVIDUAL & TEAM ASSESSMENTSSKILL DEVELOPMENT What I Learned at my First Job Still Guides Me Today At one of my first jobs as a reservations agent at Northwest Airlines, I soon became unsettled by not contributing to a better work environment. Like my co-workers, I viewed my job as an \u201cindividual contributor\u201d […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":193,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"What I Learned at my First Job Still Guides Me Today\r\n \r\nAt one of my first jobs as a reservations agent at Northwest Airlines, I soon became unsettled by not contributing to a better work environment. Like my co-workers, I viewed my job as an \u201cindividual contributor\u201d instead of being part of a team. I saw opportunities for improvement to work together. In alignment with leadership, we created skills training for my coworkers to achieve better results through collaboration. It was my first \u201cgrassroots leadership\u201d moment. The lessons of what we learned together back then have influenced my career path, and frame my approach to helping your teams succeed today.\r\n \r\n\u201cWhat Can Improving the Shelf Life of Lobsters Tell Us About Strengthening a Culture?\u201d\r\n \r\nThere is an old saying in Maine, \u201cwho was the first guy who had the guts to eat a lobster?\u201d\r\nTo me it illustrates the difficulty of guiding teams and organizations through process change. \r\n \r\nIn fact, when a large retailer noticed that lobsters were negatively impacted during shipment and receipt, my team was engaged to help find a solution.\r\n \r\nOur \u201croot cause\u201d analysis identified one of the reasons; failing to properly \u201cpurge\u201d new lobsters by removing waste products from the tank.\r\n \r\nIn retail, time is money. Getting fresh lobsters quickly into the tank and ready for sale was a priority. \u201cPurging\u201d meant extra time to place the new lobsters in a different tank before the sale display tank. \r\n \r\nDespite the new purging procedure we put in place, nobody wanted to \u201cbe the first\u201d to try the new process when \u201cthat\u2019s the way we\u2019ve always done it.\u201d\r\n \r\nMore than a training issue was at stake here. We had to explain the \u201cwhy?\u201d We had to help support the employees to be able to make the change while enhancing the life of the lobster.\r\n \r\nWe discovered that the employees did not have visibility to the big picture data. Metrics showed that improving lobster care resulted in better sales and customer satisfaction. \r\n \r\nBy using tools that helped us match employee learning styles, we supported the \u201cearly adopters\u201d in changing the process. We created systems to get everyone else onboard to protect the sustainability of the process. The result? Multi-million dollar savings and improved customer satisfaction.\r\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-200","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jurus.net\/meglehigh\/wp-json\/wp\/v2\/pages\/200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jurus.net\/meglehigh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jurus.net\/meglehigh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jurus.net\/meglehigh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jurus.net\/meglehigh\/wp-json\/wp\/v2\/comments?post=200"}],"version-history":[{"count":0,"href":"https:\/\/jurus.net\/meglehigh\/wp-json\/wp\/v2\/pages\/200\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/jurus.net\/meglehigh\/wp-json\/wp\/v2\/pages\/193"}],"wp:attachment":[{"href":"https:\/\/jurus.net\/meglehigh\/wp-json\/wp\/v2\/media?parent=200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}